Level glossary

This glossary defines common terms that you might see as you’re navigating the Level App, reading your benefit documents, or searching our help center. 

 

General plan terms

 

A | BCDEFGHI | J | K | LM | N | OPQR | S | T | U | V |  | X | Y | Z

 

A

Account holder

A person enrolled in a Level plan as an employee of a company that’s partnered with Level for their benefits. This doesn’t include dependents. For dental, vision, and health plans, account holders are sometimes called subscribers

 

B

Balance

The dollar amount you have to spend in one of your benefits.

You can view your remaining balance for each benefit in the Activity section of the Level App. When you use your Level Card, the transaction amount is automatically drawn from the correct balance, based on the merchant and your plan rules. Processing transactions show as deducted from your balance.

You can’t use the Level Card for an amount greater than your remaining balance in the applicable benefit. For example, if your remaining balance in your vision benefit is $10, and you tap your Level Card for a purchase of $25 contact lenses, your card will be declined.

If you’re left with a small remaining balance, there are two ways you can use it:

  1. If the merchant allows split tender payments, you can use your Level Card for the amount available in the balance, then use a personal payment method for the remainder. 
  2. You can pay the full amount with a personal payment method, then submit your itemized receipt for reimbursement in the Level App. 

Your balance resets depending on your local time, your plan’s start date, and the cadence of your plan. If your plan includes rollover, your remaining balance will roll over into the next benefit period. For more information about a specific plan, select that plan in the Activity section of the app, and visit the Details section. 

 

Benefit

An offering, designed in partnership with your employer and administered by Level, that helps you meet your needs and fulfill your ambitions — at work and in life. For example, a dental benefit provides you with funds for dental care. An Education benefit supports your learning and development.

A benefit is different from a plan. Your plan is a set of rules and guidelines, agreed upon by Level and your employer. All of these rules work together to determine how you can use your benefit.

 

Benefit booklet

A booklet Level creates for each plan, describing the plan’s rules in detail.

You can review your benefit booklet in the Level App. To find it, visit the Activity section and select the specific plan you’d like to view. In the Details section, select Documents.

 

Benefit maximum

The total dollar amount that your plan will pay for a certain benefit, for a specified benefit period. This amount is funded by your employer. 

Every Level plan comes with a benefit maximum. You might have $2,000 annually to spend on dental care, or $200 monthly to spend on wellness. To find your benefit maximum, select your plan in the Activity section of the Level App.

 

Benefit summary

A short document Level creates for each plan, providing a general overview of the plan and a sample list of places you can spend your benefits. 

You can review your benefit summary in the Level App. To find it, visit the Activity section and select the specific plan you’d like to view. In the Details section, select Documents.

 

C

No general plan terms. 

 

D

No general plan terms. 

 

E

Eligible

Meeting criteria to be covered by your plan. 

Eligible can apply to an individual or a purchase. For example, an employee can become eligible when they move from part-time to full-time employment. An expense is eligible if it’s covered under your plan.

To learn what’s eligible for coverage under your plan, explore your coverage in the Level App, or check your benefit summary.

 

Employee Assistance Program (EAP)

A benefit funded by an employer to provide extra support to employees experiencing challenging personal or family health issues. For example, Level offers an EAP for mental health treatment and an EAP that covers travel to access medical care that isn’t available locally. Because EAPs provide limited benefits, they don’t replace your regular health insurance. 

Like any Level plan, your EAP has its own coverage rules. For details, visit the Activity section of the Level App and select your plan.

 

F

Funds

Sums of money in a Level benefit. For example, if your plan supports rollover, unused funds will carry over from one benefit period to the next.

 

G

No general plan terms. 

 

H

No general plan terms. 

 

I

Interval

The cadence at which your balance refreshes for a certain benefit. For example, if your plan’s interval is annual, your balance will reset once a year. If your interval is monthly, your balance will reset once a month.

Some plans have one-time intervals. A plan with a one-time interval doesn’t refresh, so once you’ve spent your benefit maximum, it’s gone. These are also called lifetime benefits.

You can check your plan’s interval in the Level App. Select the benefit in the Activity section, then select Details.

 

J

No general plan terms. 

 

K

No general plan terms. 

 

L

No general plan terms. 

 

M

Member

A person enrolled in a Level plan as an employee, or a dependent of an employee, of a company that’s partnered with Level for their benefits. 

A member is different from an account holder because dependents are also members, but they aren’t account holders. To learn more, read the definition of account holder in this article.

 

N

No general plan terms. 

 

O

Out-of-pocket cost

Any amount paid by you, not by Level. For dental and vision benefits, out-of-pocket expenses include coinsurance and the cost of any services that aren’t covered by your plan. 

If you paid out of pocket for an eligible expense, you can submit your itemized receipt in the Level App to get paid back.

 

P

Plan

The way Level and your employer have chosen to administer your benefit. For example, if you have a Wellness benefit, it’s a Lifestyle Spending Account (LSA). Your Family Planning benefit, on the other hand, might be either an LSA or a Health Reimbursement Account (HRA). Your plan type determines certain features of your benefit, like your submission period and substantiation requirements.

Your plan has rules and guidelines for using your benefit dollars. For example, every plan has its own benefit maximum, or the total amount Level will cover in a certain period. Some plans come with a list of covered merchants, where you can use your Level Card without providing a receipt, and conditionally covered merchants, where Level needs a receipt to verify that your purchase is eligible.

To learn what’s covered by your plan, explore your coverage in the Level App, or check your benefit summary.

 

Q

No general plan terms. 

 

R

Reimbursement

A repayment from Level for money you’ve spent on an eligible purchase. For example, if you’re enrolled in a Food benefit and you use a personal payment method at the grocery store, Level will reimburse you, as long as you have enough funds in your benefit balance to cover the cost.

To get reimbursed, you’ll need to submit your itemized receipt in the Level App. Once we’ve processed your transaction, you’ll be reimbursed according to your plan’s coverage. You can link your bank account to get reimbursed quickly and securely. If you’d prefer not to link your bank account, Level can send you a check.

 

Rollover

The plan feature that allows your unused funds to be transferred from one benefit period into the following benefit period.

Some plans support rollover, and others don’t. To check whether your plan supports rollover, select your plan in the Activity section of the Level App. In the Details section, select Documents, then Plan booklet. In the booklet, check the Rollover row in the General Plan Information table.

If your plan supports rollover, it may have a rollover maximum limit. This means only a certain amount of funds can be moved from period to period. If your plan has a maximum rollover limit, you’ll see it in the General Plan Information table in your benefit booklet.

 

S

Submission period

The maximum number of days after a transaction or service date that you can submit your receipt to Level for reimbursement.

Most plans have a submission period of 30 days. For some plans, like dental, vision, and Mental Health HRAs, you have 180 days to submit following the date of service. To review the submission period for your plan, check your benefit booklet in the app by visiting the Details section of that plan page.

 

Substantiation

Supporting documentation that confirms an expense is eligible to be covered by your plan. For most purchases, that’s an itemized receipt. Some transactions, like dental or vision, can be substantiated with an invoice or statement of services.

To stay compliant with the Internal Revenue Service (IRS), Level requires substantiation when you use the Level Card for certain transactions, to verify that your purchase was covered by your plan. You can upload a picture of your itemized receipt to your transaction in the Level App.

 

T

No general plan terms. 

 

U

No general plan terms. 

 

V

No general plan terms. 

 

W

No general plan terms. 

 

X

No general plan terms. 

 

Y

No general plan terms. 

 

Z

No general plan terms. 

 

 

Dental, vision, and health plan terms

 

A | BCDEFGHI | J | K | LM | N | OPQR | S | T | U | V |  | X | Y | Z

 

A

ADA Dental Claim Form

A standard form used by dental providers to request payment from Level for dental services rendered to Level members.

 

B

No dental, vision, or health terms. 

 

C

Claim

An invoice that a dental provider submits to Level to request payment for services rendered to Level members. A claim includes your information, including your Level ID, and details about your treatment, including the dental office fees for each service.

At a dental visit, you’ll need to share your Level ID with your provider so they can submit a claim to Level. You can find your Level ID in the Card section of the Level App.

 

COBRA

The Consolidated Omnibus Budget Reconciliation Act, a federal law that temporarily extends health plan coverage for you and your dependents after your employment ends. If you’re enrolled in a dental, vision, or HRA plan with Level, you can elect to continue your Level coverage through COBRA after your employment ends. You’ll need to follow your employer’s process to opt in, and your employer’s COBRA administrator will send coverage updates to Level. 

If you have any questions about your out-of-pocket cost for COBRA coverage, reach out to your COBRA vendor directly.

 

Coinsurance

The percentage that your plan pays for certain dental treatments, with the remaining percentage paid by you. For example, a service that’s covered at 80% by your plan means you’ll pay the remaining 20% in coinsurance. 

Coinsurance varies, depending on your dental plan. To learn more about your coverage, visit the Activity section of the Level App and select your plan. 

 

D

Dependent

Any person other than the subscriber (defined below) who’s covered by a Level plan, like a spouse or a child. Only employees with Level dental or vision plans can enroll dependents. For dental and vision plans, dependents are generally eligible for coverage until the age of 26. 

To enroll a dependent on your dental or vision plan, contact your HR team.

Any dependents who are 13 years and older can create their own Level accounts. To view a dependent’s benefits and transaction activity, you can switch to their profile by navigating to the Account tab and selecting your dependent’s icon.

 

E

ERISA

The Employee Retirement Income Security Act, a federal law that establishes minimum requirements and standards for employer-sponsored health plans. Most of Level’s health-related plans, including dental, vision, and Health Reimbursement Accounts (HRAs) like Family Planning and Mental Health, are subject to ERISA.  

Your benefit booklet explains how Level complies with ERISA requirements. To find your benefit booklet, visit the Activity section of the Level App and select the specific plan you’d like to view. In the Details section, select Documents

 

Explanation of benefits

A document Level provides for each of your dental transactions, detailing the treatment you received and showing how your plan paid for each service. If you owe a payment for a dental visit, your explanation of benefits can explain why.

To find your explanation of benefits, select your dental transaction in the Activity section of the Level App. In the three-dot menu, select See details.

 

F

Flexible Spending Arrangement (FSA)

An employer-owned savings account that allows employees to set aside a portion of their salary for certain medical, dental, and vision expenses. These funds are subject to a use-it-or-lose-it rule, so if you don’t use them, they’ll be forfeited to your employer. 

You can use your FSA funds to pay for qualified medical, dental, and vision expenses that aren’t covered by Level. For example, you might owe a payment for your dental visit if the cost of your treatment exceeded your annual maximum. You can pay using a linked bank account, then request reimbursement from your FSA administrator. 

 

G

No dental, vision, or health terms. 

 

H

High-Deductible Health Plan (HDHP) 

A health plan with a higher deductible than a traditional health plan. The monthly premium (the amount you pay to the insurance company every month for health coverage) is usually lower, but you pay more health care costs yourself before your plan starts to pay. You can use the pre-tax dollars in your HSA (defined below) to cover these out-of-pocket costs. To contribute to an HSA, you must be enrolled in an HDHP.

 

Health Reimbursement Arrangement (HRA)

An employer-funded plan that employees can use for qualified medical expenses. Your HRA is integrated with your health insurance, so you can use HRA funds to cover eligible expenses that aren’t covered by your health insurance. Some HRA plans can only be used for medical services, while others might include dental, vision, or pharmacy expenses. Employees can’t contribute to HRAs. 

Some of Level’s plans, like Mental Health and Gender Affirmation, are HRAs. If your plan is an HRA, it might be subject to different requirements and coverage rules. For details, visit the Activity section of the Level App and select the specific plan you’d like to view. 

 

Health Savings Account (HSA) 

A personal savings account that allows you to set aside pre-tax dollars to pay for qualified medical, dental, and vision expenses. You’re eligible to contribute to an HSA only if you’re covered by a high-deductible health plan (HDHP, defined above), and if you don’t already have an HRA or an FSA (also defined above). 

HSA funds roll over from year to year if you don’t spend them. While your employer can contribute, you own your HSA, so if you change employers or retire, you can still keep your accumulated savings. 

You can use your HSA funds to pay for qualified medical, dental, and vision expenses that aren’t covered by Level. For example, you might owe a payment for your dental visit if the cost of your treatment exceeded your annual maximum. You can pay using a linked bank account, then request reimbursement from your HSA administrator.

 

I

No dental, vision, or health terms. 

 

J

No dental, vision, or health terms. 

 

K

No dental, vision, or health terms. 

 

L

Level ID

The 10-character mix of letters and numbers, beginning with “LVL,” that identifies a Level member. You can find your Level ID on your virtual card in the Card section of the Level App.

 

M

No dental, vision, or health terms. 

 

N

Network

A group of providers who have signed up to offer discounted rates to Level members. In-network providers generally charge lower treatment fees, so you can maximize your benefit dollars if you see an in-network dentist.

In the Level App, in-network dental providers have a check mark next to their name and an in-network badge on their profile. Because Level doesn’t have a vision network, you won’t see in-network vision providers in the app. If you have a Level vision plan, you can use your vision benefits anywhere, including online retailers.

 

O

No dental, vision, or health terms. 

 

P

Predetermination

A pre-treatment dental claim, submitted by a dentist, for Level to review and provide an estimate of benefits before treatment starts. A predetermination can help you budget for dental procedures and decide how to proceed with treatment. If you’d like to know how much of your treatment Level will cover, and any out-of-pocket cost you might have, ask your provider to submit a predetermination to Level. 

 

Q

No dental, vision, or health terms. 

 

R

No dental, vision, or health terms. 

 

S

Subscriber

A person enrolled in a Level plan as an employee of a company that’s partnered with Level for their benefits. This doesn’t include dependents. For benefits that aren’t dental, vision, or health plans, subscribers are usually called account holders

 

T

No dental, vision, or health terms. 

 

U

No dental, vision, or health terms. 

 

V

No dental, vision, or health terms. 

 

W

No dental, vision, or health terms. 

 

X

No dental, vision, or health terms. 

 

Y

No dental, vision, or health terms. 

 

Z

No dental, vision, or health terms.