The Mental Health EAP


What’s covered? 

Your Mental Health Employee Assistance Program (EAP) covers costs related to individual therapy with licensed providers. Covered expenses include: 

  • Copays
  • Deductibles
  • In-person and virtual appointments
  • Therapy apps that connect you with licensed providers

For more details, explore your coverage in your Level account, or check your benefit summary.


What type of therapy is covered?

Sessions with any licensed therapist will be covered. This includes behavioral therapy, psychotherapy, and addiction treatment, among others. Because the IRS doesn’t define marriage and family counseling as medical expenses, only individual therapy is covered by your plan.


Can my dependents use my Mental Health EAP?

Yes. You’ll be the only person enrolled in the plan, but your benefit can be used by your spouse, domestic partner, or dependents under the age of 26.


How do I get started? 

Start by searching “Level Benefits” in the App Store or Google Play. You can also scan the QR code here. After downloading the Level App, create your account by tapping Sign up, then enter your employee email address. 

Once you’ve set up your account, you’ll find your virtual Level Card in the Card section. You can use it right away for eligible purchases. For more information about your plan, explore your coverage in your Level account, or check your benefit summary.


Do I have to be covered by one of my employer's medical plans? What if I have an HDHP?

You can enroll in the Mental Health EAP no matter what your other health coverage is. 


Am I still eligible for an HSA? 

Participation in the Mental Health EAP doesn’t affect your HSA eligibility. You’re free to be enrolled in both, so you can make the decision that’s best for you. 


How do I pay for treatment? 

You can use your Level Card to pay for eligible expenses — either the virtual card in the Card section of your Level App, or your physical card. Be sure to activate your physical card before use. After you use your card, you’ll be prompted to add an itemized receipt in the Level App. 

If you don’t have a Level Card, or need to pay out of pocket for any reason, be sure to get an itemized receipt. You can submit your receipt in the app for reimbursement.


What needs to be included in an itemized receipt?

You’ll need a statement from your provider or a third-party biller that includes the following information:

  • Date of service 
  • Name of the patient 
  • A short description of the services provided 
  • Amount paid


How long do I have to upload a receipt?

If you use your Level Card, you’ll need to upload a receipt that meets the above criteria within 30 days. If you haven’t provided a sufficient receipt after 30 days, you’ll be asked to pay Level back for the transaction. If you don’t make your payment after 15 days, the ineligible expense will be reported to your employer. Your employer may choose to lock your Level Card, or deduct the expense from your payroll. 

If you use a personal payment method, you’ll need to upload a sufficient receipt within 180 days of the date of service to get reimbursed.