Report a lost, stolen or damaged card
Lock your card: If you believe your physical card is lost, you can lock it to prevent anyone from using it until you find it. Go to Card > Other cards > Physical Card > Lock.
Report your card as lost, damaged or stolen: From Card, select Report and then select the impacted card. Once you report, we’ll suspend the impacted card and issue or send a new one.
Report fraudulent transactions: Use the app to report any unrecognized transactions in the app. We’ll investigate and restore your balance if needed.
The Level Visa® Card is issued by The Bancorp Bank, N.A., pursuant to a license from Visa U.S.A Inc. Card usage restrictions apply.