Invoices

Invoice details

Invoicing cadence and payments
Level automatically debits your bank account via ACH based on your billing cycle. Add or update bank account details under Account > Billing in the Employer Dashboard.

Plan funding invoice

• Frequency: Weekly, biweekly, or monthly, depending on your billing cycle.
• Self-funded plans: Initial invoice covers the required minimum balance. Ongoing invoices reflect top-ups needed to maintain this balance.

Service fees
Service fees are billed monthly (PEPM basis) and cover platform administration, transaction processing, and customer support, with possible additional fees (e.g., implementation, brokerage). Invoices are issued on the first of each month, with adjustments for prior-month eligibility changes.

Enrollment troubleshooting

Level’s billing system takes a monthly snapshot of enrollment and utilization on the first day of each month to generate your invoice. If enrollments are incorrect, that month’s invoice may not reflect the actual enrollment. Any retroactive eligibility changes from the previous month will appear as an adjustment in the next month’s invoice.

Troubleshooting enrollment issues

1. Identify missing enrollments: Check to see which employees might not have been enrolled or if there was an error in the enrollment data.
2. Contact support for resolution: If you notice any enrollment discrepancies, reach out to our support team at success@level.com. Our team can assist in investigating and resolving any enrollment issues.
3. Timing consideration: For accurate billing adjustments, it’s best to report enrollment errors promptly to ensure they are included in the following month’s invoice.

Billing addendums

To address enrollment errors that occur at the beginning of a month and retroactive enrollment changes, Level will apply a billing adjustment. Here’s how it works:

1. Retroactive invoicing: Any enrollment missed in the initial monthly invoice due to an error will be retroactively billed in the following month.
2. Dual month invoice: On the first of the following month, the invoice will include both the corrected billing for the previous month and the billing for the current month.

This process helps ensure that your invoices align with actual enrollment and utilization, providing an accurate view of benefit costs for your organization.