Medical Travel Employee Assistance Program (EAP) overview
Level offers a Medical Travel Employee Assistance Program (EAP) to support employees who seek medical care outside their local area. This program provides essential assistance with travel, accommodation, and logistics. Here’s what HR administrators need to know about managing this benefit.
Coverage
The Medical Travel EAP covers various expenses related to medical travel, including:
- Travel expenses: Transportation costs to and from the medical facility.
- Lodging: Accommodation arrangements during the medical visit.
- Essential arrangements: Additional logistics to facilitate the medical travel experience.
Specific coverage details may vary by employer; Level provides an intake form during onboarding for your selected plans, which include an exhaustive list of all eligible coverage categories as well as customizable plan design features for the selected plan. Please feel free to reach out to your account manager or success@level.com to request our intake form for your review and plan configuration.
Eligibility criteria
Eligibility criteria for the Medical Travel Plan are defined by your company, which may include:
- Employment status: Employers can indicate whether the benefit is eligible for full-time only, or also inclusive of part-time or contract employees.
- Waiting periods: Employers can set a waiting period for new hires before they are eligible for the benefit.
- Enrollment periods: Employers can tie eligibility to specific enrollment periods (e.g. Open Enrollment).
Auto-enrollment
Automatically enrolls members based on plan enrollment criteria (e.g. employee type, status, location) without a required election by the employee. This enrollment type is most popular for Medical Travel EAP accounts.
Termination
When an employee leaves the company, the management of any remaining benefits under the Medical Travel EAP will follow the employer's policy. The specific treatment may vary, so it’s essential to confirm the company’s stance and communicate it to departing employees if needed. All terminated employees will continue to have access to their Level account only to review past transactions and expenses.