Claim Payment by Check
Level processes dental claim payments exclusively by check. At this time, we do not offer ACH (Automated Clearing House) payments; therefore, providers will receive reimbursements via traditional checks mailed to them. Once a claim is submitted, Level is committed to processing it within 24 hours. Providers can conveniently track their claim status through the Provider Dashboard. After processing, payment checks are expected to arrive within an estimated 14 to 20 business days. For any questions or further assistance regarding claim payments, check details, or estimated arrival times, please feel free to reach out to our support team via [contact form or email].
Assignment of Benefits
The Assignment of Benefits allows patients to authorize their benefits to be paid directly to their provider. This means that instead of patients paying out-of-pocket for services and seeking reimbursement, Level can handle the billing process directly to the provider or member as indicated on the claim.
Overpayment - Refund Request
If we issue an overpayment by check, our first step will be to confirm whether the check has been cashed. If it has been cashed, we will promptly send a Refund Request to your office.
If the check has not yet been cashed, we will cancel it and reach out to notify your office directly. To keep you informed, we will provide an updated Explanation of Payment (EOP) in the Provider Dashboard as well as by paper mail. We sincerely apologize for any inconvenience caused by an overpayment from Level. If applicable, we will also issue a new check for the corrected amount.
File an Appeal
To appeal a claim decision, please contact Level Support at (855) 400-5705 or via email at support@level.com. When you reach out, you will need to provide the following information:
- Date of service
- Your Tax Identification Number (TIN)
- Treating provider’s name and NPI
- Treatment location address
- Members name, date of birth, and Level ID
In addition, please include the reason for the claim appeal and any relevant clinical documents that support your request. Level may request additional supporting documentation to facilitate a thorough review of your claim for reconsideration. A response will be provided within [30 days]