Invoicing and Payments Overview
Level simplifies invoicing and payment management by automating ACH bank debits and providing comprehensive invoice details in the Employer Dashboard. Below is a guide to understanding your invoices, managing payments, and ensuring billing accuracy.
Payment Process
- ACH Payments: Level automatically debits your bank account based on your billing cycle.
- Manage Bank Details: Update banking information via the Employer Dashboard under Account > Billing.
Invoice Management
Access detailed invoice information in the Invoices tab of the Employer Dashboard. Filter invoices by:
- Plan Funding - funds required to cover a minimum balance to support member spend
- Service Fees - monthly fees to cover platform administration, transaction processing, and support. Service fees may also be charged for services including implementation.
Viewing Past Invoices:
- Use the dropdown menu in the Invoices tab to select a time frame (default: last 60 days).
- All invoices are emailed to the billing contact listed in Account > Contacts.
Enrollment and Billing Accuracy
- Monthly Enrollment Snapshot: Level captures enrollment data on the 1st of each month to create invoices. Invoices may also include prior-month eligibility adjustments.
- Resolve Enrollment Errors: Contact support at success@level.com to address errors that impact billing. Prompt reporting ensures adjustments appear on the next invoice.
Maintaining a Minimum Balance
To ensure uninterrupted benefits for employees, Level maintains a minimum balance with monthly top up based on plan spend:
- Minimum Balance Requirement: Maintain a minimum plan funding balance, calculated as a percentage of your plan’s total maximum.
- Top-Up Billing: Level automatically calculates and debits funds to maintain the required minimum balance.
For further assistance, contact Level’s support team at success@level.com.