Filing a claim
If you have the Level payment card, you can use it to pay for any eligible goods or services. You may have a virtual card, which your provider can use by manually inputting the card information into their point-of-sale system if you show them the card in the app. Just have them run it like any other payment card. If a claim requires a receipt, you'll be prompted for one in the app. You can take a picture of the receipt and upload it to your claim.
If you’re visiting a dental provider and you do not have a Level payment card, ask your provider to file a claim for your visit. Level will process the claim and pay the provider. If you are visiting a vision provider or need to pay out of pocket, make sure to get an itemized receipt that includes the date of service and how much you paid. Some offices refer to this as a "superbill." Visit the Activity tab in the Level app, tap the three dots, and click File Claim. Once Level confirms the details and processes the visit, you'll get reimbursed. You can add a bank account to get money sent directly to your bank, or Level can send you a check.
Level may reach out to the provider directly for details about your visit. You'll receive a notification when we receive the claim, when we have the details needed, and when the payment is processed. You can also track the status of a claim in the app. Each visit is separated by date, and it's on the main screen of the app in the Activity section.
View a claim
You can find claims through the main screen of the app. Each date of service is listed in the Activity section. Tap a date of service to see details, including procedures, cost, and if there's a payment due. You may not see all these details if your claim is still processing.
If you’d like a paper copy of your claim, send us a note or call us at (855) 400-5705.
Dispute a claim
If a charge or treatment on a processed claim looks incorrect, contact Level Support at (855) 400-5705 or firstname.lastname@example.org. You can also reach support directly from the Level app through the three dots in the upper right of the Activity screen. Select "Contact support" to start a chat.