Your account

Creating your account

To download the Level app from the App Store (iOS) or Google Play (Android), search for "Level Benefits." You also scan the QR code with your phone. Once you've downloaded the app, create your account by tapping "Sign Up," then enter your employee email.

If your company isn’t set up with Level, you won’t be able to sign up. Request access for your employer and we’ll reach out to them for you.

 

Finding your Level ID

Each Level member gets their own Level ID. This is a 10-character mix of numbers and letters, beginning with "LVL." This number helps your provider file a claim and get your plan details. You can find it in the Card section of the Level App.

 

Viewing dependent profiles 

To view a dependent’s benefits and claim activity, switch to their profile by navigating to the Account tab and tapping on your dependent’s icon. 

 

Resetting your password

If you forget your password, open the Level App and tap “Sign in” then select “Forgot password.” Enter the email you use with your Level account, and we’ll send you an email to reset your password. You can also reach out to Level Support at (855) 400-5705 or support@level.com to request a reset password link.