Level Card

About the Level Card

The Level Card can be used to pay for eligible goods and services. All family members who are 13 and older each have their own Level Card. You can access your virtual card and order a physical card in the Level app. 

 

Dependents and the Level Card

Members who are 13 and older each have their own Level Card. To view a dependent’s card, switch to their profile in the Account section of the app. To pay for a dependent under age 13, use your or another dependent’s card and Level will update the correct balance once the claim has been processed. 

 

Physical cards

You can request a physical Level Card in the app. Go to the Card section, then follow the instructions to order a card. You'll need to confirm your name as it will appear on the card, as well as your mailing address where you'd like the card sent. The card typically takes about 5-8 business days to arrive. 

Once you receive the card, you will need to activate it by following the prompts in the Card section of the app. Note: your physical card number will not be the same as the virtual card number, though both are available to use towards eligible goods and services according to your plan’s coverage. In the event that your physical card is lost or damaged you can continue to use your virtual card.

 

Paying with Level benefits

If you have the in-app Level Card, your card information can be entered into any point-of-sale system. If you have the physical Level Card, just use it like any regular payment card.

You can use the card for eligible goods and services according to your plan’s coverage. Eligible charges are covered by your benefits balance, and you can always see how much of your balance is remaining by navigating to the Activity section of the app. 

If your transaction requires a receipt, you’ll get a notification. Follow the instructions to upload or take a picture of the receipt. If you aren’t able to provide one, you may be asked to pay out of pocket for the transaction.

The Level Card can only be used to pay for eligible goods and services. If you've used your card for an ineligible expense or go over your balance, you’ll be prompted to make a payment in the app. To make your payment, just tap on the transaction and follow the instructions. You can add a bank account to make secure payments. After you make a payment, the transaction will show as complete. Note: payments made on the same day will appear as one line item in your bank account.  

If you don’t have a Level Card, or need to pay out of pocket for any reason, make sure to get an itemized receipt that includes the date of your transaction, where it took place, and how much you paid. Visit the Activity tab in the Level App, tap the three dots, and tap “Get Paid Back.” Once Level processes everything, you’ll get paid back according to your plan’s coverage. You can add a bank account to get money sent directly to you, or Level can send you a check. 




Card Declines

Your card may be declined for a number of reasons, including if the charge exceeds your benefits balance. If your card is declined, you’ll receive an email explaining why.

If your card is declined while making an eligible purchase, you can pay out of pocket, then get paid back. Make sure to get an itemized receipt that includes the date of your transaction, where it took place, and how much you paid. Afterward, visit the Activity tab in the Level App, tap the three dots, and tap “Get Paid Back.” Once Level processes everything, you’ll get paid back according to your plan’s coverage. You can add a bank account to get money sent directly to you, or Level can send you a check.

 

Lost or Stolen Card

If your Level Card is lost or stolen, report it in the Card section of the app as soon as possible. Tap the three dots, then Report Card Lost or Stolen. We'll freeze the card so that no one can use it, and send you a new card.