Some Level plans come with the Level card. The Level card is a payment card you can use to pay for eligible expenses. Cards are issued to members age 13 and older. The card can be virtual (it only exists in the app) or you can order a physical card to enable both virtual and physical card use.
Dependents and the Level Card
Members 13 years and older have their own Level payment card associated with their benefits balance. Switch to the dependent’s profile to view their card. To pay for a dependent under age 13, use your or another dependent's card and Level will update the correct balance once the claim has been processed.
You can request a physical Level card in the app. Go to the Card section, then follow the instructions to order a card. You'll need to confirm your name as it will appear on the card, as well as your mailing address where you'd like the card sent. The card typically takes about 5-8 business days to arrive.
Once you receive the card, you will need to activate it by following the prompts in the Card section of the app.
Paying with the Level Card
If you only have a virtual card, your provider should be able to manually input the card information into their point-of-sale system if you show them the card in the app.
If you have the physical card, just use it like any regular payment card. Use the card for eligible goods and services up to your maximum amount of benefits covered by your plan. Eligible charges are covered by your benefits balance, and you can always see how much balance you have left in the app. If you are responsible for a portion of the visit, you will receive a payment reminder to use a linked bank account in the Level app to pay off your balance.
The Level payment card can only be used to pay for eligible goods and services covered by your policy. If you've used your card for an ineligible expense, you will receive a bill in the Level app. Your ability to use the Level card may be suspended if such bill is not paid by the last day of the next calendar month. For example, if you make an ineligible purchase on January 1, you will receive a bill by January 31. Payment of such bill is due by February 28.
Paying without the Level Card
If you are visiting a dental provider and can't access your virtual card or you've forgotten your physical card, ask your provider to file a claim for your visit. If you are visiting a vision provider or need to pay out of pocket, make sure to get an itemized receipt that includes the date of service and how much you paid. Some offices refer to this as a "superbill." Visit the Activity tab in the Level app, tap the three dots, and click File Claim. Once Level confirms the details and processes the visit, you'll get reimbursed. You can link a bank account to have your reimbursement sent directly to your bank, or Level can send you a check.
Your card may be declined for a number of reasons. For example, your card may be declined if the charge exceeds your benefits balance or if the charge is made by a merchant we don’t recognize.
When this happens, ask your provider to file a claim for your visit. Your provider can call Level’s support team at (855) 400-5705 with any questions. If you need to pay out of pocket, make sure to get an itemized receipt that includes the date of service and how much you paid. Some offices refer to this as a "superbill."
Lost or Stolen Cards
If your Level card is lost or stolen, report it in the Card section of the app as soon as possible. Tap the three dots, then Report Lost or Stolen. We'll freeze the card so that no one can use it, and we'll send you a new card.