Using Your Level Visa® card
Virtual and physical cards
- Virtual card: Access in the Card section of the app under Show card details. You can also add it to your mobile wallet.
- Physical card: To get a physical card, visit the Card section of the app, select Order a Level card, and confirm your mailing address. It should arrive within 5-7 business days.
Activate your physical card
- Go to Card > Activate, enter the last four digits, and submit
- Your physical and virtual cards have different card numbers but both work for covered expenses
Use your Level card
- Swipe, tap, insert the chip, or enter your card number online
- Use your home address as your billing address or zip code
- Purchases will show as Processing until they’re complete
Approvals, verification, declines, etc.
- Verification required: If your purchase requires a receipt, you’ll have 30 days to submit it, and it should be processed within two days of receipt upload
- Excluded items: If you purchase something that isn’t covered, you’ll have 15 days to complete payment through the Level App
- Transaction approvals: Your card will be approved based on plan coverage rules and available balance
- Declines: Your transaction may be declined if you purchase a non-qualified item or service, or if you have insufficient balance. Check the Activity section of your app for notifications about any declines.
Manage your Level Card
- Lock your card: If you believe your physical card is lost, you can lock it to prevent anyone from using it until you find it. Go to Card > Other cards > Physical Card > Lock.
- Report your card as lost, damaged or stolen: From Card, select Report and then select the impacted card. Once you report, we’ll suspend the impacted card and issue or send a new one.
- Report fraudulent transactions: Use the app to report any unrecognized transactions in the app. We’ll investigate and restore your balance if needed.
International use
You can use your Level Card while traveling abroad, without notifying us. Only emergency dental/vision care is covered under Level Dental and Vision plans outside of the U.S.
Apple Pay is a service provided by Apple Payments Services LLC, a subsidiary of Apple Inc. Neither Apple Inc. nor Apple Payments Services LLC is a bank. Any card used in Apple Pay is offered by the card issuer.
The Level Visa® Card is issued by The Bancorp Bank, N.A., pursuant to a license from Visa U.S.A Inc. Card usage restrictions apply.