Lost or stolen cards

If your Level Card is lost or stolen, visit the Card section of the Level App to lock your card as soon as possible. (You can unlock it again at any time.) In the three-dot menu, select Report card lost or stolen. We’ll freeze the card so that no one can use it, and send you a replacement. If we confirm fraudulent activity on your card, we’ll return the cost of the fraudulent transaction to your plan balance.

If you don’t recognize a transaction on your Level Card, select the transaction in the app. In the three-dot menu, select Report issue. We’ll investigate, and if we confirm the transaction was fraudulent, we’ll make sure your balance is restored.