Get paid back

If you don’t have a Level Card, or need to pay out of pocket for any reason, make sure to get an itemized receipt that includes the date of purchase, your name, the name of the merchant, a short description of the item or service, and how much you paid. Visit the Activity tab in the Level App to submit your receipt. Once Level processes your transaction, you’ll get paid back according to your plan’s coverage. You can add a bank account to get money sent directly to you, or Level can send you a check. The cost will be deducted from your balance from the benefit period when the original transaction occurred. 

If you choose to link your bank account, you’ll see your payment in 3-5 business days after the reimbursement has completed processing. If you don’t see the payment within a week of your transaction being completed, you can reach out to Level Support by selecting Help in the three-dot menu of the Level App, calling (855) 400-5705, or emailing support@level.com

International members

If you’re based outside of the United States, you can still submit your receipt through the Level App to get paid back. Submit the original receipt, even if it’s not written in English. Your employer will reimburse you for the transaction.

What if I don’t want to link my bank account?

If you'd prefer not to link your bank account, you can get paid back or pay your balance by physical check. 

Make the check payable to Level Inc, and add the transaction ID to the memo line. To find the transaction ID, visit the Activity section and select the transaction. The transaction ID should begin with DC or VC.

Mail the check to Level Inc. at PO Box 1461, New York, NY 10013. Once we receive your check, we will update your transaction as paid, and you'll receive a confirmation email.