Declined transactions

Your Level Card may be declined for a number of reasons: the charge might exceed your benefit balance, or the transaction might not be eligible under your plan. If your card is declined, both the account holder and the member who used the card will be notified in the Level App and via email. You can view declined transactions in the Activity section.

If your card is declined while making an eligible purchase, you can pay out of pocket, then submit a receipt in the app for reimbursement. Make sure to ask for an itemized receipt that includes the date of purchase, your name, the name of the merchant, a short description of the item or service, and how much you paid. Afterward, visit the Activity tab in the Level App to submit your receipt. Once Level processes your transaction, you’ll get paid back according to your plan’s coverage.