How to use your benefits

Eligible charges are covered by your plan. To see how much of your balance is remaining, you can check the Activity section of the Level App. Transactions will be shown as pending until they're complete.  

For some transactions, Level will require an itemized receipt to verify that your purchase is eligible before we can complete the transaction. If you’re prompted to upload a receipt, add it to the transaction in the app within 30 days. Transactions that require receipts are typically processed within two days after you upload your receipt. Pending transactions will show as deducted from your balance. 

If you’re using a virtual Level Card, your card information can be entered into any point-of-sale system. If you have the physical Level Card, make sure you’ve activated it in the Card section of the Level App. Once you’ve activated your card, you can use it like any regular payment card. 

If you don’t have a Level Card, or need to pay out of pocket for any reason, make sure to get an itemized receipt that includes the date of your transaction, where it took place, and how much you paid. Visit the Activity tab in the Level App to submit your receipt within 30 days of your transaction. Once Level processes the transaction, you’ll get paid back according to your plan’s coverage. You can add a bank account to get paid back quickly, or Level can send you a check.