Manage members

Admins can enroll new hires, view enrollments by plan, and view details for all members and dependents. From a member’s profile, you can view plan enrollments and documents, add dependents, or terminate the member’s coverage. 

Download enrolled members

Enrollments are managed through the Members section. To download a list of all employees enrolled in benefits to date, select Actions, then Export List

Resend welcome email

If an employee is unable to locate their welcome email from Level, you can send them a new one. Navigate to the member’s profile, select Actions, then select Send Welcome Email

Print member information

Each Level member gets their own Level ID, printed on their virtual Level Card. Physical Level Cards are sent automatically and typically arrive within 2-3 weeks. 

Members can access their information in the Level App. If a member needs a physical copy of their information before they’ve received their physical Level Card, they can download and print it from the app. You can also print it from the member’s profile by selecting Actions, then Print ID Card

Add new employees

To add a new employee, visit the Members section and select Actions. In the drop-down menu, select Add New Subscriber. After completing demographic information, you can select the plan(s) in which to enroll the employee and the effective date of their enrollment(s). 

Add dependents

To add a dependent to an employee's account, select the employee in the Members section, then select Actions. In the drop-down menu, select Add Dependent. After completing demographic information, you can select the plan(s) in which to enroll the employee and the effective date of their enrollment(s). 

Terminate employees

To terminate an employee, visit the member's profile. Select Plan, locate the active plan, and select Remove From Plan.  

Update enrollments

To update a subscriber's or dependent’s information, visit the employee’s profile and select Edit