Overpayments

If Level sends an overpayment by check, we’ll confirm whether the check was cashed. If it has been cashed, we’ll send a refund request to your office. If the overpayment hasn’t been cashed, we’ll cancel the check and call to notify your office. We’ll provide an updated EOP in the Provider Dashboard and by paper mail, and we’ll send a new check for the correct amount, if applicable.