Overpayments

If Level overpaid by check, we’ll confirm whether the overpayment was cashed. If it hasn’t been cashed, we’ll cancel the check and contact you to let you know a new check is on its way. If the overpayment has been cashed, we’ll send a refund request to your office.If a member overpaid using the Level Card, you can refund Level directly in your point-of-sale terminal. In your payment history, use the transaction date and the last four digits of the card number to find and select the transaction. Next, select Refund and enter the refund amount. We also accept checks payable to Level Benefits, Inc. at PO Box 1461, New York, NY 10013.