If Level sends an overpayment by check, we’ll confirm whether the check was cashed. If it has been cashed, we’ll send a refund request to your office. If the overpayment hasn’t been cashed, we’ll cancel the check and call to notify your office. We’ll provide an updated EOP in the Provider Dashboard and by paper mail, and we’ll send a new check for the correct amount, if applicable.
If a member overpaid using the Level Card, you’ll need to refund Level, not the member. You can refund Level directly in your point-of-sale terminal. In your payment history, use the transaction date and the last four digits of the card number to find and select the transaction. Next, select Refund and enter the refund amount. We also accept checks payable to Level Benefits, Inc. at PO Box 1461, New York, NY 10013.