Predeterminations aren’t required for any treatment, though we recommend them for major services. Determinations are valid for six months. 

The quickest way to submit predeterminations, along with any required documentation, is through the Provider Dashboard. To get set up, just sign up for an account here. It's free and easy to use. 

You can also send a predetermination by paper mail to the following address:  

Level Benefits, Inc.

PO Box 176

New York, NY


Predeterminations are typically completed within five days of receipt. To check the status of your predetermination, contact Level Support at (855) 400-5705 or