Predeterminations aren’t required for any treatment, though we recommend them for major services. Determinations are valid for six months. 

The quickest way to submit preauthorizations, along with any required documentation, is through the dashboard. To get set up, just sign up for an account here. It's free and easy to use. 

Level accepts predetermination requests by email, by fax, and by paper mail. If x-rays are required, be sure to send them by email. Documentation scanned via fax or paper mail will not be eligible for review. 



Fax: (833) 837-5905


Level Benefits, Inc. 

PO Box 176

New York, NY


Predetermination requests are typically completed within five days of receipt. To check the status of your predetermination request, contact Level Support at (855) 400-5705 or