File a claim

To submit a claim for a Level member, visit their profile. Select Actions, then Submit claim. (You can also start in the Claims section, then select Submit claim.)

You’ll need a member’s Level ID, or their social security number, to submit a claim. A Level ID starts with “LVL,” followed by seven digits. Members can find their Level ID in the Level App, or you can check the Provider Dashboard

Our system will walk you through the submission process, beginning with the member’s name and office where they were treated. You can attach supporting documentation if needed. 

In the Authorizations section, two check boxes will appear. If you’d like payment to be sent directly to you, be sure to check the second box to authorize direct payment. Otherwise, payment will be sent to the member instead. 

Most claims submitted through the dashboard are processed and paid the same day. You can track the status of your claims in the Claims section of the dashboard.