You can check whether you’re in-network on Level’s Provider Dashboard. Visit the Account section, select Offices, and choose an office to view each practicing provider’s network status. If you don’t have an account, you can check your network status by contacting Level Support via email at email@example.com, through our contact form, or by calling (855) 400-5705. You’ll be asked to provide your tax identification number (TIN), the treating provider’s name, and your office address.
If you’re out-of-network, Level members can still visit your office, and you should submit a claim for payment from Level. If your office requires payment up front, the member can use their benefits to pay for treatment with their Level Card, or use a personal payment method. Be sure to give them an itemized statement of services. If they used the Level Card, they’ll need to add it to their transaction in the Level App to show what services were rendered. If they paid out of pocket, they can submit their receipt in the app to get paid back.