You can use Level’s Provider Dashboard to review your patients’ plan coverage, treatment history, and remaining balance. You’ll need a member’s date of birth and Level ID, or social security number, to find their benefits.
If you don’t have an account, you can check eligibility by contacting Level Support via email at firstname.lastname@example.org, through our contact form, or by calling (855) 400-5705. You’ll be asked to provide your tax identification number (TIN), the treating provider’s name, and your office address, as well as the patient’s name, date of birth, and Level ID or the last four digits of their social security number.
Why did I get a call from Level’s support team?
Members can request that Level reach out to their providers in advance of an appointment, to make sure everything runs smoothly. At a member’s request, our support team will call your office to introduce Level, explain the member’s benefits, and answer any questions about their plan.