If your office requires up-front payment from the member, they can use their Level Card or a personal payment method. The Level Card is authorized to cover any eligible charges, up to an annual maximum.
If the member has a virtual Level Card, enter their card number into your point-of-sale system. If they have a physical Level Card, use it like any other payment card.
If your office is in-network with Level, charge the Level Card with in-network rates. If you’re out-of-network or not sure of your network status, charge your office fees. Include the member’s deductible, if applicable. Level will make any necessary adjustments once your claim has been processed, and members can pay their deductible back to Level through the Level App.
Whether the member used Level Card or a personal payment method, give them an itemized statement of services. If they used the Level Card, they’ll need to add it to their transaction in the Level App to show what services were rendered. If they paid out of pocket, they can submit their receipt in the app to get paid back.