Submit a claim

Level members can use their benefits to pay for treatment on the date of service by using the Level Card. After charging the Level Card, you’ll need to submit a claim directly to Level to show what services were rendered. If supporting documentation is required, be sure to submit it with the claim. 

If a member didn’t pay up front, just submit a claim for payment from Level. We accept assignment of benefits and will pay your office directly for services. Our timely filing limit is six months from the date of service. 

You’ll need a member’s Level ID, or their social security number, to submit a claim. A Level ID starts with “LVL,” followed by seven digits. Members can find their Level ID in the Level App, or you can check the Provider Dashboard. 

The quickest way to submit claims, along with any required documentation, is through the dashboard. To get set up, just sign up for an account here. It's free and easy to use. Most claims submitted through the dashboard are processed and paid the same day.

Level also accepts claims electronically through your practice management (PM) system, by email, by fax, and by paper mail. If x-rays are required, be sure to include them with your EDI submission or by email. Documentation scanned via fax or paper mail will not be eligible for review. 

To submit a claim electronically, refresh your system and add Level as a new insurance company. Our payer ID is LEVEL, or 01206 for Softdent or Carestream users.

 

Email: support@level.com

Fax: (833) 837-5905

 

Level Benefits, Inc. 

PO Box 176

New York, NY

10013

 

We’ll process the claim according to the member’s plan. If the member used their Level Card, you’ve already been paid. If the member didn’t pay up front, we’ll send a check to the billing address listed on the claim, along with an explanation of payment (EOP). Members can view an explanation of benefits (EOB) in the Level App.