While Level’s vision plans are generous, they don’t cover everything. The following treatments are generally excluded from coverage:
- Vision membership plans or subscriptions
- Investigational or experimental procedures
- Most medical procedures
We cover Level 1–4 medical exams, including glaucoma screening, extended retinal exams, and diabetic exams. Dry eye specialty testing and foreign body removal are also covered.
Non-prescriptive lenses and frames, like blue-light glasses, are covered only if accompanied by a note from a provider describing a specific medical condition.
Why did I get a call from Level’s support team?
Members can request that Level reach out to their providers in advance of an appointment, to make sure everything runs smoothly. At a member’s request, our support team will call your office to introduce Level, explain the member’s benefits, and answer any questions about their plan.