Your Level ID is a 10-character mix of numbers and letters, beginning with "LVL." It’s printed on your virtual card in the Card section of the Level App. At your visit, share your Level ID so your provider can submit a claim to Level. If your provider isn’t familiar with Level at the time of your visit, they can reach out to Level Support at (855) 400-5705 to learn more about your coverage.
Providers should submit a claim directly to Level. If your provider requires payment up front, use a personal payment method. Be sure to get an itemized receipt or statement of services that includes the date of service, patient’s name, provider’s name, services rendered, and how much you paid. You can submit your itemized receipt or statement of services in the app to get paid back, as long as you submit it within 180 days of the date of service.