What should I know before a dental appointment?

Level’s provider guide is designed to give your provider all the information they need. You can download the provider guide and share it with your provider before your appointment. To find the provider guide, follow these steps:

  1. Log in to your Level account.
  2. In the Activity section, select your dental plan. 
  3. Select the Details tab. 
  4. Select Documents
  5. Select Provider guide

If your provider isn’t familiar with Level, they can also reach out to Level Support at (855) 400-5705 to learn more about your coverage before your appointment. 

Your Level ID is a 10-character mix of numbers and letters, beginning with "LVL." It’s printed on your virtual card in the Card section of the Level App. At your visit, share your Level ID so your provider can submit a claim to Level. 

Providers should submit a claim directly to Level. If your provider requires payment up front, use a personal payment method. Be sure to get an itemized receipt or statement of services that includes the following information:

  • Date of service
  • Patient’s name
  • Provider’s name
  • Services rendered
  • How much you paid

You can submit your itemized receipt or statement of services in the app to get paid back, as long as you submit it within 180 days of the date of service.